********** Upgrade
<p>I recently found out that someone at an MTN store at Carnival mall committed a ***** and did an upgrade on my contract sim without my presence and knowledge while all my details and docs were with me. the person managed to get a contract for an iPhone 6s plus. Im still shocked that this managed to happen. </p> <p>***** ref no: ********** </p>
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MTN South Africa's replyOfficial
06 Feb 2017, 21:46Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the ***** department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply06 Feb 2017, 21:46
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the ***** department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,