1 reviews | Active since Jan 2017
********** Upgrade
<p>I went to an MTN store in July 2016 to cancel my contract as it had come to an end and i did not wish to upgrade. I was told, and a piece of paper was given to me to show that I had supposedly upgraded in July 2016. I have reported it and received an REQ number but my major concern is that I am still being debited for the upgrade. i lodged a request for a refund in August and i have since not heard anything from mtn despite calling them on numerous occasions and told my money would be in my bank account within three working days. as if this is not enough, the call centre consultants are beyond clueless as to their own system. i have been sent from pillar to post for five whole months and till today, i have not received my money back . MTN must really get its house in order</p>
Good day Vumbhoni,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that you have not included a full reference number and the mobile number you have included in this post ***6788 is on the prepaid network and as such we cannot pick up the account that was **********ly upgraded. Kindly please provide us with your ID number (via email to ***) so we can check the account and assist further.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Vumbhoni,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that you have not included a full reference number and the mobile number you have included in this post ***6788 is on the prepaid network and as such we cannot pick up the account that was **********ly upgraded. Kindly please provide us with your ID number (via email to ***) so we can check the account and assist further.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,