********** upgrade

<p>Today, I went to an MTN store to find out why my data hadn't been loaded and to enquirer about an upgrade. I was told, and a piece of paper was given to me to show that I had supposedly upgraded on the 20 th December 2016. Now I have concrete evidence that I was overseas at the time and it would have been Impossible to have done so. I have reported it and received an REQ number but my major concern is that I have little doubt that it's done internally. So my details given to them have been ******.. HOW On earth do they allow this? The upgrade was done at Cellcom Cellular head office? It's not good enough that this now takes weeks to resolve. The debit order for the ********** transaction is going to go through and I'm told I will eventually be refunded. ...... do something NOW</p>