FT
Fezile T
1 reviews | Active since Jul 2015
23 Dec 2016, 07:25
********** Upgrade
<p>I went to MTN Cresta yesterday the 22/12/2016 to pay my account of which the monthly payment has been for the past 6 months R1810 since my last and latest upgrade in June/July. To my surprise I was told by the consultant at the store that I must pay R2268 . Which I payed but I was stunned . Apparently there was an upgrade done which I did not request. Your organization has become so pathetic and a shadow of once upon a time great company it was .</p>
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MTN South Africa's replyOfficial
23 Dec 2016, 22:55Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly email us certified copy of ID and affidavit to *** for us to be in a position to log a request to ***** department for further investigations.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:*** Initial
Best regards,
MTN South Africa's reply23 Dec 2016, 22:55
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly email us certified copy of ID and affidavit to *** for us to be in a position to log a request to ***** department for further investigations.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:*** Initial
Best regards,