********** upgrade
<p>I did an upgrade with MTN over the phone. Instead of recieving the phone I did not receive anything. I escalated the issue and it is still under investigation since September. Almost 3 months now. When I called to ask about the delivery, I was told that the phone was delivered to me and if I have a query I must contact the corrier company. Have been calling,but not getting assistance from anyone besides two call centres refering me to each other. Worse of all they are debiting me , for an amount that is almost twice the upgrade I went for.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the Corporate department to contact and assist you with feedback and solution to the complaint.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the Corporate department to contact and assist you with feedback and solution to the complaint.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
They Corporate department has not given me any feedback. They clearly have no feedback and no SOLUTION. This is a terrible service, today is the 1 Dec. meaning that I will get debited again.
They Corporate department has not given me any feedback. They clearly have no feedback and no SOLUTION. This is a terrible service, today is the 1 Dec. meaning that I will get debited again.