********** upgrade

<p>Hello,</p> <p> </p> <p>the 18 July 2016. My uncap data contract was upgraded at westwill mall in Durban. The next day I called Mtn kroonstad who were very hellpful. They send my affi David and certified Id to westville mall. Mtn kroonstad said that they had similar case but it was resolved quickly. I was told a ********** id is was used to make the upgrade.then two weeks no feed back from westville only when I threatened with hello Peter did they respond and said that due to heavy rains my documents were not uploaded. They said that it was re uploaded again. Then another 2 weeks past no feed back only when I threatened with hello Peter agAin they resonded with that it is in a que at the ***** dep and they are waiting for feed back. So I got an email for the ***** dep demanding why is it taking so long. NO Reply yet.to me it is a open shut case. I was not there and a false Id was used. In a weeks time my data pakage will expire and I will be without internet for how long it take to resolve this issue. I am really thinking of canceIing both my contract and moving to vodacom. being a loyal Mtn customer for the past 4 years. Always pay my accounts on time. but I have to struggle to get this resolved. Also private message on Twitter no respond yet. </p> <p> </p> <p>The case ref number is as follows ********** </p>