GG
Grant G
1 reviews | Active since Jun 2016
05 Jun 2016, 11:48
********** upgrade!
<p>I go into MTN to check on my 2 contracts. They tell me the call centre upgraded them for 36 months. They have no record of the call, no record of the contract and no record of ever contacting me. I ask them to cancel the ********** upgrade. They say no, they won't even investigate their theft until I get a certified copy of my ID and a certified affidavit that I never requested an upgrade. Until then there is nothing I can do even though they can see it is *****.</p> <p> </p> <p>Well see if you can figure out this message from me about what I think the NIgerians should do to Mtn - F.... th......i........th.............a...........until.............they............cr</p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
07 Jun 2016, 07:38Good Day Grantglbrt,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit disputing the MTN contract and a clear certified copy of your ID. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply07 Jun 2016, 07:38
Official
Good Day Grantglbrt,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit disputing the MTN contract and a clear certified copy of your ID. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,