AT
Anneline T
1 reviews | Active since Jan 2010
18 Mar 2016, 13:00
********** UPGRADE
y contract was upgraded **********ly, yesterday. I did not give MTN direct any information for an upgrade to be done on my contract, neither did I go to a store to do an upgrade. I need answers as to who did the upgrade and where was it done? How was this possible, if an upgrade is done at a store an original ID is required and if it is done via MTN direct my MTN pin is required? I was shocked when I received an SMS saying thanks for upgrading andf my next ugrade will be in 2018.<br> <br> I think its unacceptable that MTN cannot give me any information as to where the contract was upgraded or by who. What phone was taken. This is my contract surely I should be given this information as this is *****.<br> An affidavit together with a certified copy of my ID was sent to your ***** and accounts department this morning, but I received no reply even acknowledging my email.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Mar 2016, 15:38Hello ryan20,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have received the documents and have logged a query with the ***** department.
In a case where ***** was done no one is in the position to confirm any information including where the contract was opened and who opened it except the ***** department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have received the documents and have logged a query with the ***** department.
In a case where ***** was done no one is in the position to confirm any information including where the contract was opened and who opened it except the ***** department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2016, 15:38
Official
Hello ryan20,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have received the documents and have logged a query with the ***** department.
In a case where ***** was done no one is in the position to confirm any information including where the contract was opened and who opened it except the ***** department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have received the documents and have logged a query with the ***** department.
In a case where ***** was done no one is in the position to confirm any information including where the contract was opened and who opened it except the ***** department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,