1 reviews | Active since Dec 2015
********** UPGRADE
I am sick and tired of MTN for their incompetence and lack of customer service, they are the worse company to deal with and i think government departments are 100time better that them. as you probably might be aware that on the 2nd Jan16 i wrote on HelloPeter.com complaining about them and funny enough though they did respond a day or2 saying they can't find any info with my ID which was strange to me cause i believe if you give your ID to whomever you have an account with they should be able to pick up all your records within their company but not MTN, anyway i did the affidavit to the police as was told by them, meanwhile they have been going onto my account and debit money for a device i don't even own and i have to go to my bank and reverse all those ******* debit orders and not only that i had to pay bank charges and because of them some of my debit orders are interrupted which is very frustrating and they keep adding all the premiums they've missed onto the next debit order and I HAVE NOW DECIDED TO GO AND OPEN A CASE AGAINST MTN FOR **********LY UPGRADED THIS ACCOUNT WITHOUT MY KNOWLEDGE WITH THE SAME POLICE I have done the affidavit with.
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
kindly be advised that the matter have been escalated to ***** department to investigate and we will advise you of the outcome once the query is been resolved.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
kindly be advised that the matter have been escalated to ***** department to investigate and we will advise you of the outcome once the query is been resolved.
warm regards
mike
REQ:***
Best regards,
