********** Upgrade

I just learned that I have upgraded my contract which I’m not aware of. As far as I know my monthly debit order is for R509.00 but, is debited R1613.00 today(18/12/2019) I spoke to Hellen who explained that investigations will need to be done as according to the system three hand sets were delivered to me and I upgraded my contract telephonically. I am shocked to have learned this as I was still looking around as to which phone I will upgrade to. To say the least I don’t why understand a big company like MTN would not even send an sms as confirmation that I am upgrading my contract as an existing client. Courier company normally would call me as a client if anything is being delivered to me. I am wondering which phone number they called. I would like this matter to be resolved ASAP and my money refunded back to me. Cell phone no:*** --------------------------------------------------------------------------------------- Please be aware that I am not able to send you any documents as proof that I did not agree to this upgrade. You have all the documents you need from 2016.

As far as the contract I have with you guys, is coming to an end or has ended and you will investigate the matter with whosoever received the new handsets.