GV
Gugulethu V
1 reviews | Active since Jan 2016
02 Feb 2016, 15:29
********** upgrade
this is my second request CASE REQ:*** .. ********** upgrade was done by one of your agents without my consent .. I've called to cancelled but instead an upgrade was done . I've sent the required docs and still now I have been referred to the branch to get contract how is that possible that the branch has contract if the upgrade was done telephonically . This is not service I don't have contract phone my sim card is blocked and am being told that I took phone . I want you to listen to calls. am not going to pay for something I don't know...
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MTN South Africa's replyOfficial
05 Feb 2016, 14:00Hello amolang01,
Thank you for your post.
We apologize for any inconvenience incurred.
The previous agent did request from you to send to us the ID and affidavit for the ***** department to investigate. Without this we cannot resolve the request. The
***** department do not work on calls they require the documentation.
Please fax to ***
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
The previous agent did request from you to send to us the ID and affidavit for the ***** department to investigate. Without this we cannot resolve the request. The
***** department do not work on calls they require the documentation.
Please fax to ***
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply05 Feb 2016, 14:00
Official
Hello amolang01,
Thank you for your post.
We apologize for any inconvenience incurred.
The previous agent did request from you to send to us the ID and affidavit for the ***** department to investigate. Without this we cannot resolve the request. The
***** department do not work on calls they require the documentation.
Please fax to ***
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
The previous agent did request from you to send to us the ID and affidavit for the ***** department to investigate. Without this we cannot resolve the request. The
***** department do not work on calls they require the documentation.
Please fax to ***
Kind Regards,
Alice van der Merwe
***