LB
LINDA B
1 reviews | Active since Sept 2015
19 Jan 2016, 10:33
********** UPGRADE
A ********** upgrade was done on one of our business accounts to a MTN Sky. We have been trying to get this sorted out with MTN since last year November with absolutely no help from their side. I must now contact the person at MTN who did the upgrade - but that is also impossible as even MTN can't get hold of the person. We have been paying R1900 for a R200 contract since May 2015. I do not understand how can it be so difficult to sort out an upgrade certainly they must have the signed contract for the upgrade? I do not know where to go to as I am phoning everyday without any response from MTN at all!!! And in the meantime we must just pay up!
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MTN South Africa's replyOfficial
19 Jan 2016, 15:26Hello DEBEERLINDA,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance and you will be notified once there is feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance and you will be notified once there is feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply19 Jan 2016, 15:26
Official
Hello DEBEERLINDA,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance and you will be notified once there is feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance and you will be notified once there is feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,