TM
THandeka M
1 reviews | Active since Jan 2016
19 Jan 2016, 09:04
********** Upgrade
hi <br> <br> please assist, A fradulent upgrade was done on one of my MTN contract, i found this out after R630 was deducted from my account, <br> <br> i was requested to submit an affidavit and a cretified copy of my ID document, i did this ont he 9th November. <br> <br> todate i have not received any feedback from MTN even after numerous mail requesting feedback . mu account is continually bieng billed and i have had to reverse the amount with my bank, this a negatively affecting my credit profiel <br> <br> please assist.
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MTN South Africa's replyOfficial
21 Jan 2016, 07:10Hello siyamthanda0404,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any notes on the account that the affidavit and ID copy has been received. Please can you fax this to me on ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any notes on the account that the affidavit and ID copy has been received. Please can you fax this to me on ***.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply21 Jan 2016, 07:10
Official
Hello siyamthanda0404,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any notes on the account that the affidavit and ID copy has been received. Please can you fax this to me on ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any notes on the account that the affidavit and ID copy has been received. Please can you fax this to me on ***.
Kind Regards,
Alice van der Merwe
***
Best regards,