AK
Ayanda K
1 reviews | Active since Feb 2012
31 Oct 2018, 13:01
********** upgrade
On the 14th December 2017 I contacted MTN regarding one of my numbers. I spoke to a gentleman named JT as i was due for an upgrade but I didn’t know if I wanted to upgrade or cancel the contract , JT convinced me to take a month to month deal of R 199 a month, from January 2018, which is a 2 gig data and some minutes, and he clearly stated that if i want to cancel it at any time i can, and I should call him at ********** I’ve been on this plan since then, and in April 2018 i decided that I don’t want to keep this deal anymore and I want to cancel it and transfer this number into a pre-paid number. I was then told by MTN consultants that this is a contract which only expires in 2019, that’s not what I signed up for, I told them to go back and listen to the recorded conversation that I had with JT in December 2017 to hear what he said and what I agreed on and the fact that he said, anytime I wanted to cancel it.
I have been trying to get help from MTN since April and I have the last case number for this ********** upgrade ( ********** 6)
I was told this matter was being investigated and no feedback was given to me.
Since May the only thing MTN did was to block my phone so that I cant make calls, which I have phoned MTN many times regarding this and no one seems to know why I cant make calls while i'm paying for this ********** upgrade, the latest case number for this issue ( ********** 7)
So yet again, I want the recording where I agreed to accept a 24 months contract on the 14th December 2017 immediately.
Helpful (0)
Replies (7)0
Replies (7)
MTN South Africa's replyOfficial
31 Oct 2018, 20:13Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please note the upgrade was not done ********** you have agreed to the upgrade with MTN Direct Telesales online.
The request is sent to Jeetendra Chiba to contact you and assist wtih the cancellation request for cell number ***, even if the contract is on a month to month contract, early termination fee will apply. This contract was done with
We have requested for the cancellation department to work out the early termination fee for the contract. Payment need to be done before this line will be cancelled.
The early termination fees will be send to you tomorrow. . Please wait for the termination quote.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply31 Oct 2018, 20:13
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please note the upgrade was not done ********** you have agreed to the upgrade with MTN Direct Telesales online.
The request is sent to Jeetendra Chiba to contact you and assist wtih the cancellation request for cell number ***, even if the contract is on a month to month contract, early termination fee will apply. This contract was done with
We have requested for the cancellation department to work out the early termination fee for the contract. Payment need to be done before this line will be cancelled.
The early termination fees will be send to you tomorrow. . Please wait for the termination quote.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
AK
Ayanda K's updateReviewer Update
01 Nov 2018, 07:22Its a ********** upgrade because it is not what I agreed on. I accepted a month to month over the phone with JT. This was a telephonic conversation, now I want the recording that MTN has which will prove that JT said its a month to month offer and I may cancel it anytime I want.
I am not paying any termination fees. I did not agree to this contract.
AK
Ayanda K's update01 Nov 2018, 07:22
Reviewer Update
Its a ********** upgrade because it is not what I agreed on. I accepted a month to month over the phone with JT. This was a telephonic conversation, now I want the recording that MTN has which will prove that JT said its a month to month offer and I may cancel it anytime I want.
I am not paying any termination fees. I did not agree to this contract.
MTN South Africa's replyOfficial
01 Nov 2018, 08:37Thank you for your feedback.
You have agreed to the month to month contract, this is not ***** related.
Please be advised early termination fee apply as well on month to month contracts. The early termination fee is not worked out for 24 months.
Please see below early termination fees as per request
Early Cancellation fee = R301.62
Plus Current/outstanding balance = R188.19
Plus un-billed invoice= R301.62
Estimated Total = R791.43
Please make payment for the cancellation request.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***.
Once the payment is done 48 hours after you need to contact the 808 call centre for the call to be transferred to Retentions to cancel this line for you.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply01 Nov 2018, 08:37
Official
Thank you for your feedback.
You have agreed to the month to month contract, this is not ***** related.
Please be advised early termination fee apply as well on month to month contracts. The early termination fee is not worked out for 24 months.
Please see below early termination fees as per request
Early Cancellation fee = R301.62
Plus Current/outstanding balance = R188.19
Plus un-billed invoice= R301.62
Estimated Total = R791.43
Please make payment for the cancellation request.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***.
Once the payment is done 48 hours after you need to contact the 808 call centre for the call to be transferred to Retentions to cancel this line for you.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
01 Nov 2018, 08:37Thank you for your feedback.
You have agreed to the month to month contract, this is not ***** related.
Please be advised early termination fee apply as well on month to month contracts. The early termination fee is not worked out for 24 months.
Please see below early termination fees as per request
Early Cancellation fee = R301.62
Plus Current/outstanding balance = R188.19
Plus un-billed invoice= R301.62
Estimated Total = R791.43
Please make payment for the cancellation request.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***.
Once the payment is done 48 hours after you need to contact the 808 call centre for the call to be transferred to Retentions to cancel this line for you.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply01 Nov 2018, 08:37
Official
Thank you for your feedback.
You have agreed to the month to month contract, this is not ***** related.
Please be advised early termination fee apply as well on month to month contracts. The early termination fee is not worked out for 24 months.
Please see below early termination fees as per request
Early Cancellation fee = R301.62
Plus Current/outstanding balance = R188.19
Plus un-billed invoice= R301.62
Estimated Total = R791.43
Please make payment for the cancellation request.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***.
Once the payment is done 48 hours after you need to contact the 808 call centre for the call to be transferred to Retentions to cancel this line for you.
Kind Regards,
Alice van der Merwe
Best regards,
AK
Ayanda K's updateReviewer Update
01 Nov 2018, 09:42I was clearly told by the MTN call centre that there are no termination fees for this plan.
Since April i have been asking for this plan to be cancelled, that gave MTN sufficient time (6 months) and should already have served as my notice to cancel this.
There is nothing to terminate and there should be no unbilled invoices, its a month to month and it is time for the month to month to stop, end of problem.
I don't have a problem paying for what i have currently outstanding.
Does a person need to get a lawyer to handle this or go speak out to get their consumer rights issues dealt with?
AK
Ayanda K's update01 Nov 2018, 09:42
Reviewer Update
I was clearly told by the MTN call centre that there are no termination fees for this plan.
Since April i have been asking for this plan to be cancelled, that gave MTN sufficient time (6 months) and should already have served as my notice to cancel this.
There is nothing to terminate and there should be no unbilled invoices, its a month to month and it is time for the month to month to stop, end of problem.
I don't have a problem paying for what i have currently outstanding.
Does a person need to get a lawyer to handle this or go speak out to get their consumer rights issues dealt with?
AK
Ayanda K's updateReviewer Update
01 Nov 2018, 09:45And by the way, it is ***** related, because i know for a fact that on the MTN system this is recorder as a 24 months contract. So, do not start lying.
AK
Ayanda K's update01 Nov 2018, 09:45
Reviewer Update
And by the way, it is ***** related, because i know for a fact that on the MTN system this is recorder as a 24 months contract. So, do not start lying.
AK
Ayanda K's updateReviewer Update
01 Nov 2018, 09:52This is not an early cancellation , MTN actually owes by now because i cancelled in April and MTN continued to bill me for it.
AK
Ayanda K's update01 Nov 2018, 09:52
Reviewer Update
This is not an early cancellation , MTN actually owes by now because i cancelled in April and MTN continued to bill me for it.