JL
Joletta L
1 reviews | Active since Aug 2018
24 Aug 2018, 14:56
********** upgrade
My one contract for ********** 299 was upgraded in January 2018 through the call centre without me even speaking to them. I was informed the next day that there were a few ********** upgrades and I do not have to worry that I will pay extra. Since then I had to sent Affidavit , phoned and emailed numerous times and was even at store. I wanted to cancel contract in May but cannot until this is fixed and in the meantime I get debited with about R500 pm extra! I do not know what else to do???
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Replies (3)
MTN South Africa's replyOfficial
27 Aug 2018, 21:09Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our ***** department has requested that the Retentions department need to cancel the upgrade done for cell number *** due to no device received.
The request has been sent to the Retentions department to cancel the upgrade and to pass the credit for the promo fee charged from February to August 2018.
We will give you the outcome once done.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply27 Aug 2018, 21:09
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our ***** department has requested that the Retentions department need to cancel the upgrade done for cell number *** due to no device received.
The request has been sent to the Retentions department to cancel the upgrade and to pass the credit for the promo fee charged from February to August 2018.
We will give you the outcome once done.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
28 Aug 2018, 13:21Thank you for your patience for the complaint to be resolved.
We have received feedback from the ***** department regarding your upgrade done on the line for cell number ***.
Please note that the upgrade has been cancelled and term date reversed back to 2018-07-21, and the journal credit was created. for the difference in subscription fees. The journal will take a while to reflect on the account.
Kind Regards,
Alice
Best regards,
MTN South Africa's reply28 Aug 2018, 13:21
Official
Thank you for your patience for the complaint to be resolved.
We have received feedback from the ***** department regarding your upgrade done on the line for cell number ***.
Please note that the upgrade has been cancelled and term date reversed back to 2018-07-21, and the journal credit was created. for the difference in subscription fees. The journal will take a while to reflect on the account.
Kind Regards,
Alice
Best regards,
MTN South Africa's replyOfficial
12 Sept 2018, 11:54Thank you for your time.
Note the ***** journal credit of R4155.90 has been placed against the account.
Cell number *** upgrade cancelled and term date reversed back to 2018-07-21.
The account balance is now in credit with R -2,241.09.
The credit will be used against the next MTN invoices.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply12 Sept 2018, 11:54
Official
Thank you for your time.
Note the ***** journal credit of R4155.90 has been placed against the account.
Cell number *** upgrade cancelled and term date reversed back to 2018-07-21.
The account balance is now in credit with R -2,241.09.
The credit will be used against the next MTN invoices.
Kind Regards,
Alice van der Merwe
Best regards,