1 reviews | Active since Nov 2017
********** upgrade
After getting a response from MTN on how to proceed and what needed to be paid to sort out this issue, I made the relevant payment in December and am still receiving calls regarding this issue. The staff are rude and I am sick and tired of this issue. No one responds to emails or calls and I have to spend my time running from pillar to post to try and sort out what is not even my mess. My next stop is the police to open a case of ***** against the company and the staff member who did the ********** upgrade. I AM ENOUGH OF THIS BS NOW! !
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you the payment for R276.00 this payment was received on the 15-12-2017 and reflect now on the account.
***** has finalized the investigation for the upgrade done to the account in May 2017. The account was not cancelled and the system generated invoices after this.
The account was cancelled.
The credit for R845.40 for the invoices generated has been placed on the account.
We have sent the request now to the legal team to close the account and to send the request to the attorneys to close the file. This can take up to 21 days from the attorneys side to finalized this.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you the payment for R276.00 this payment was received on the 15-12-2017 and reflect now on the account.
***** has finalized the investigation for the upgrade done to the account in May 2017. The account was not cancelled and the system generated invoices after this.
The account was cancelled.
The credit for R845.40 for the invoices generated has been placed on the account.
We have sent the request now to the legal team to close the account and to send the request to the attorneys to close the file. This can take up to 21 days from the attorneys side to finalized this.
Kind Regards,
Alice van der Merwe
Best regards,