KM
Kgadi M
1 reviews | Active since Dec 2017
23 Dec 2017, 17:03
********** Upgrade
I received an sms this morning that I have upgraded my contract and I did not upgrade my contract. This is so inconveniencing as the call center says I will be billed for it even though I did not authorise the upgrade. I HATE MTN!!!!!!
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MTN South Africa's replyOfficial
27 Dec 2017, 17:35Good day Kgadi,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please send us a SAPS affidavit with a certified copy of your ID and the mobile number that was upgraded. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply27 Dec 2017, 17:35
Official
Good day Kgadi,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please send us a SAPS affidavit with a certified copy of your ID and the mobile number that was upgraded. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,