********** upgrade

Item: MTN South Africa
Rating: 1
Author: Yaksha D

So this is my second review as your Mtn Customer Care can’t help me. You ********ly upgraded my contract on Sunday 12 November 2017. I called and spoke to your Sam who advised that this is a regular occurrence at your store .. I should contact customer care and the ********** dept... I’ve done this. Affidavit has been sent. Now they tell me to contact you again. Here I go playing Sherlock Holmes for a crime one of your staff members helped facilitate by upgrading my contract without my permission. Can someone please help me?

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

24 Nov 2017, 09:12

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The request was sent to the ***** department on the 14th of November, as per reference number ***.

***** investigation can take up to 10-15 working days.

We have escalated this to the ***** department to speed this up.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply24 Nov 2017, 09:12

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The request was sent to the ***** department on the 14th of November, as per reference number ***.

***** investigation can take up to 10-15 working days.

We have escalated this to the ***** department to speed this up.

Kind Regards,

Alice van der Merwe

Best regards,

Yaksha D's updateReviewer Update

24 Nov 2017, 16:41

Dear Mtn you just sent me a message that the iPhone X is out. Please sort this ********** upgrade out so that I can get my new phone and bonus .. you get more money because the fool who upgraded actually downgraded .. please mtn. This will be the first time in 20 years that I won’t have the latest phone. Come on MtN from Immediate attention to 48 hrs to we can’t help you to 10 to 15 days. Please.

Yaksha D's update24 Nov 2017, 16:41

Reviewer Update

********** upgrade

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