YD
Yaksha D
1 reviews | Active since Dec 2016
22 Nov 2017, 14:49
********** upgrade
Since September this year I have been receiving numerous calls offering me the latest iPhone 8 as my contract was up for renewal. I spoke to a Khanye and explained that I would wait for the iPhone X. On 12 November 2017 I received a series of smss advising that my contract was renewed and my package and billing update. I was extremely perturbed as I did not renew my contract. Further enquiries to MtN customer care showed that the contract was renewed at the Pavillion store and a handset was released. I have never been to the store. Again after much explaining I was told to forward an affidavit and identity doc to Karabo Tladi. I attended to this immediately and after a day called the customer care number .. again repeating my story and then being told that I cannot be helped. Also apparently I hallucinated the name K Tladi.. no mine like that exists. ( silly me). I called the mtn Pavillion store and spoke to a Samantha who advised that this is a frequent occurrence at the store. Again I googled customer care and sent them the affidavit and again, repeated my tale. I was asked to resend everything and send a copy of my id doc in pdf. Done. I’ve yet to receive a reply. I am now sitting with a contract I would never take and someone out there has my phone. The iPhone x will be launched in December or January and no one at Mtn wants to assist me. The unfairness of the situation is that I’ve had this contract for 20 years and I’ve never had an issue with mtn. Surely mtn can check who at their Pavillion Branch released this phone ? And how on earth did someone not check the details? Do I lay a charge of *****? If so against whom? Mtn I’ve supported you for years. Surely in my time of need you can do the same? Totally disappointed with the service I’ve received
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Replies (4)
MTN South Africa's replyOfficial
23 Nov 2017, 06:59Good day Yaksha
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the ***** department as urgent therefore we anticipate a resolution of the issue within the shortest period possible. Your ***** reference number is : ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply23 Nov 2017, 06:59
Official
Good day Yaksha
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the ***** department as urgent therefore we anticipate a resolution of the issue within the shortest period possible. Your ***** reference number is : ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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Yaksha D's updateReviewer Update
23 Nov 2017, 08:13Thank you for the prompt update. Please please the month is nearly ending and I will be saddled with a contract I never asked for.
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Yaksha D's update23 Nov 2017, 08:13
Reviewer Update
Thank you for the prompt update. Please please the month is nearly ending and I will be saddled with a contract I never asked for.
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Yaksha D's updateReviewer Update
23 Nov 2017, 12:19Dear Mtn after telling me that you will assist me, you now send me a message asking me to go to MTN Pavillion store and find out who upgraded this contract etc. What was the point of asking me to send an affidavit and a certified copy of my identity document when you couldn’t help me? What is the point do customer care when you can’t assist ? I’m on the north coast... I need to make the time , with two school going kids, and drive to Pavillion to sort out something I didn’t do. But I’m sure you will still bill me this month for a contract I didn’t take. Irony is the ********* out there downgraded my contract. If you can’t help me stop sending me flowery messages saying that you can. Terrible
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Yaksha D's update23 Nov 2017, 12:19
Reviewer Update
Dear Mtn after telling me that you will assist me, you now send me a message asking me to go to MTN Pavillion store and find out who upgraded this contract etc. What was the point of asking me to send an affidavit and a certified copy of my identity document when you couldn’t help me? What is the point do customer care when you can’t assist ? I’m on the north coast... I need to make the time , with two school going kids, and drive to Pavillion to sort out something I didn’t do. But I’m sure you will still bill me this month for a contract I didn’t take. Irony is the ********* out there downgraded my contract. If you can’t help me stop sending me flowery messages saying that you can. Terrible
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Yaksha D's updateReviewer Update
25 Nov 2017, 16:57Dear Mtn I’ve just driven from Ballito to your franchise branch in pavillion. And spoken to your Roxanne. I’ve been told that I should lay a charge of ***** against their employee Asish Singh who had **********ly upgraded over 7 customers. I cannot get my iPhone x until this ********** upgraded is removed. You have not helped at all. Disgusting service.
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Yaksha D's update25 Nov 2017, 16:57
Reviewer Update
Dear Mtn I’ve just driven from Ballito to your franchise branch in pavillion. And spoken to your Roxanne. I’ve been told that I should lay a charge of ***** against their employee Asish Singh who had **********ly upgraded over 7 customers. I cannot get my iPhone x until this ********** upgraded is removed. You have not helped at all. Disgusting service.