********** Upgrade

I had a contract with MTN for a laptop. I finished paying off the contract 2016. An upgrade was done at Balfour MTN without my consent. I was receiving debit order notifications that R973.22 was debited from my account for two months, then I went to The MTN store in Carlton center, where I took my laptop to ask about the debit orders that has been coming off. That is when the consultant informed me that an upgrade was done for an Apple iphone 6s plus. I reported the ***** case to Noorwood SAPS then went to Balfour MTN to report the matter luckily I found the consultant who activated the account, he agreed that he did do the upgrade because the ********* answered all the security questions. After I reported the matter he told me that they will get back to me in 21 days after the ***** case was investigated of which he never got back to me. Now I have been receiving messages from MBD that I owe MTN. 1st they ruined my credit record and they don't take customers interests at hear. I'm so disgusted by MTN.