********** UPGRADE

I cannot begin to express the frustration I feel.<br> <br> I've been on contract with MTN since 2011 so it's been 4 years now. <br> I've been due for an upgrade and couldn't decide on a phone, I eventually made up my mind and went to a MTN store at Cape Gate Mall and was told that I do not qualify for an upgrade, my next upgrade is due in 2017, I asked them how come and I was told that an upgrade was done on my no on the 25th of Oct 2015, an upgrade I know nothing about. <br> I was informed to call 808 for customer service and query with them. I called through on Saturday the 21st of Nov and I explained my situation and I was told somebody will get back to me in the next 5 working days.<br> I waited and heard nothing. I called back to follow up and I was told that on the system it reads that an affidavit and certified ID copy is required to proceed with the investigation, I was told to email customer service for help because they deal with these sort of issues of which I did on Thursday the 26th of November. I emailed customer service and provided them with an affidavit and my certified ID copy and now they have gone silent.<br> <br> My account is being debited for a phone I do not have/ a phone that's