********** TRANSACTIONS BY MTN EMPLOYEE's

MTN debited by account in December 2016 with an amount higher than they normally did. On questioning this with the helpline, they advised that I had upgraded my dormant contract and am now the owner of a Hauwei P9 Cell phone. I advised the call centre that I had not updated my contract. They told me to go to the branch where it had been upgraded (luckily it was close). On questioning the manager, he asked who the sales person was. At that point he said "We are aware of this salesperson who was doing ********** upgrades on dormant accounts and taking the cellphones for herself. Don't worry, she has been dismissed from MTN". Ok, this is where the fun started. I reported the matter on the MTN ***** line on line. To date, nearly a year later I am still waiting for an answer. On calling the MTN call centre (which is frustrating at the best of times), I had two different employees advise me that they would get it sorted out. When you tried to get back to the individuals that said they would get it sorted, you got no response at all. I then told MTN that I was going to put a stop payment on their debit order and I was promptly advised that I would be 'Blacklisted' for non payment of the contract they had. After 9 months, I got 1 person to reverse the ********** upgrade. Although they have returned the account to it's original status, they have still not refunded me the additional money that was debited from my account for the 9 months that it took to reverse. Very poor service, and in my opinion, MTN has ****** from me something that never belonged to them in the first place!