JM
Johannah M
1 reviews | Active since Jun 2018
15 May 2019, 04:39
********** transactions by MTN
I have experienced ********** transactions by mtn last year.My vodacom number was posted to Mtn without my concern.I suffered since some moneys were taken from my bank account.Now I app**** for home loan at standardbank and stNdRdbank told me that I have an account at MTN which has been handed.I 've never app**** for a contract the past 15 years.I only have shares at Mtn.I called customer care they told me that the account is ********** they handed it to legal for investigation.Mtn never contacted me and now I cannot move on with my life since my name is at itc or an accou t I have never opened.
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MTN South Africa's replyOfficial
15 May 2019, 10:31Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that a request was logged to our Legal team ref: *** yesterday and a follow up was made this morning for a speedy resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that a request was logged to our Legal team ref: *** yesterday and a follow up was made this morning for a speedy resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply15 May 2019, 10:31
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that a request was logged to our Legal team ref: *** yesterday and a follow up was made this morning for a speedy resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that a request was logged to our Legal team ref: *** yesterday and a follow up was made this morning for a speedy resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team