********** transactions and insults

I wanted to give 0 stars because 1 star would imply that I actually received services. So at 18h30 I recharged my account with R70 and when I went to check my balance my account reflected R50 and some cents. I phoned the 173 customer service to inquire about about the R20 that was credited on my account. I didn't take down the lady's name but she had hella attitude. Interrupted me while I was talking, talking to me as if I'm stupid. She proceed to say I must switch my phone off with my battery out for 10 minutes than my account will be restored. Like a stupid I switched my phone off for the 10 minutes. When I switched my phone on my account wason R69 and some cents. I tried to buy a R65 1GB 1 week data bundle but to my surprise it was now R70 for a 1GB 1 week data. When I tried to phone again a spoke to a very well informed gentlemen who also felt it appropriate to insult my intelligence by telling me that Samsung reserves money on the internet (mind you I always buy R70 airtime and this never happened) When I restarted again (as per operations officer) my account still wasn't fixed. When I phoned Nozipho answered the phone and when I asked to speak toa manager I was informed that managers are only available during the day. So I asked to speak to the super visor and CFO wanted to resolve my issue (which I'm sure they already discussed me because my calls were very quickly answered) she supposedly put me throught but im sure she ended the call because it went quiet for 2 minutes. I phoned again because obviously I'm stupid. This time I was helped by the first lady Nonhlanhla and when I asked her if I could speak to someone to who can assist me in Afrikaans as I am better able to express myself in Afrikaans. She felt that with her master degree in life to poke fun at me speaking Afrikaans. Mind you the phone was dropped AGAIN. This is not the first time that MTN take money from my account and when I phone to follow up they give me some half backed answer after putting me on hold to speak to their manager (I always phone after COB). I'm sure nothing is going to happen to my complain as there have been many complaints about MTN and their accounts have been blocked from MTN. I keep asking for my sim card number but I'm sent around in circles. MTN is a terrible ********** network. I work hard for my money and MTN just takes money from my people without batting an eyelid. I don't know why they're still in business!