PP
Peter P
1 reviews | Active since Mar 2009
09 Dec 2015, 15:01
********** transaction
I went to mtn Brooklyn to sort out my contract problems where as mtn has been over charging me on data just to find out that mtn have created a new contract on my name without my authorization.<br> this is ********** and I want it resolved immediately ,i will go and lay a ********** charge at SAPS.<br> I will also have this published in all this news papers , solidarity and freedom front.<br> MTN send me a replacement I Phone 6 in September 2015 after they had lost my repair phone which was handed in at MTN wonder boom junction now they just created a new contract to solve their thieving problems.<br>
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MTN South Africa's replyOfficial
17 Dec 2015, 15:23Hello psout,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***: Please be advised that this number is on My choice package and the usage limit has been set up 11-12-2015 to be on Top Up the charges since October-December is for extra data and calls made after the minutes and data used up. The account cannot be billed further for any calls or data charges.
***: Is on MTN 350 open package and this line has been billed only for extra calls made and not for data. The 350 airtime has been depleted and calls made after 350 airtime and account billed for this usage. Previous expire date 31-8.
This line expires 2017-09-17 as per your online assistance that ***** for the upgrade has been done. Please fax to me the affidavit and certified ID copy with all documents attached. Once received the ***** department will investigate, this will take 15 working days. Debit order cancelled until query resolved. The fax number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***: Please be advised that this number is on My choice package and the usage limit has been set up 11-12-2015 to be on Top Up the charges since October-December is for extra data and calls made after the minutes and data used up. The account cannot be billed further for any calls or data charges.
***: Is on MTN 350 open package and this line has been billed only for extra calls made and not for data. The 350 airtime has been depleted and calls made after 350 airtime and account billed for this usage. Previous expire date 31-8.
This line expires 2017-09-17 as per your online assistance that ***** for the upgrade has been done. Please fax to me the affidavit and certified ID copy with all documents attached. Once received the ***** department will investigate, this will take 15 working days. Debit order cancelled until query resolved. The fax number ***.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply17 Dec 2015, 15:23
Official
Hello psout,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***: Please be advised that this number is on My choice package and the usage limit has been set up 11-12-2015 to be on Top Up the charges since October-December is for extra data and calls made after the minutes and data used up. The account cannot be billed further for any calls or data charges.
***: Is on MTN 350 open package and this line has been billed only for extra calls made and not for data. The 350 airtime has been depleted and calls made after 350 airtime and account billed for this usage. Previous expire date 31-8.
This line expires 2017-09-17 as per your online assistance that ***** for the upgrade has been done. Please fax to me the affidavit and certified ID copy with all documents attached. Once received the ***** department will investigate, this will take 15 working days. Debit order cancelled until query resolved. The fax number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***: Please be advised that this number is on My choice package and the usage limit has been set up 11-12-2015 to be on Top Up the charges since October-December is for extra data and calls made after the minutes and data used up. The account cannot be billed further for any calls or data charges.
***: Is on MTN 350 open package and this line has been billed only for extra calls made and not for data. The 350 airtime has been depleted and calls made after 350 airtime and account billed for this usage. Previous expire date 31-8.
This line expires 2017-09-17 as per your online assistance that ***** for the upgrade has been done. Please fax to me the affidavit and certified ID copy with all documents attached. Once received the ***** department will investigate, this will take 15 working days. Debit order cancelled until query resolved. The fax number ***.
Kind Regards,
Alice van der Merwe
***
Best regards,