********** subscriptions to services
At 1am this morning I get an SMS saying that I have been subscribed to YD Games / MTN Play, which I never did. After going a quick google search, I am clearly not the only one experiencing this problem. Why are you subscribing people to services which they didn't accept or ask for?
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MTN South Africa's replyOfficial
23 Aug 2018, 20:34Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your number *** and picked up that you are not subscribed to content services,kindly dial *136*5# and choose option manage content services the block them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply23 Aug 2018, 20:34
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your number *** and picked up that you are not subscribed to content services,kindly dial *136*5# and choose option manage content services the block them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,