CN
Candice N

1 reviews | Active since Aug 2015

18 Aug 2015, 12:00

********** Subscriptions

I checked my online account to establish what amount will be debited off my account this month. It was then that I saw that 2 additional subscriptions were taken out under my name. I called the MTN customer service centre & was told that these lines were opened at the Golden Acre store, Cape Town. I then had to leave work to get an affidavit to try to stop these debit orders going off my account. Such an inconvenience.<br> I'm shocked that this was done but chances of it being an inside job immediately came into play. This is absolutely RIDICULOUS!!!! <br> I hope that someone from MTN gets back to within the next day to sort this out.

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Sept 2015, 09:19
Official
Hello Candice1510,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter was escalated to our ***** department for investigation now the query has been resolved

Regards
Lorraine
REQ:***

Best regards,