1 reviews | Active since Jul 2010
********** subscription to MTN play
I tried contacting MTN via the "Contact Us" page yesterday, but received no response.
I keep getting SMSs like this: "REMINDER: You are subscribed to YD Games at R2.00 per day. To Opt out dial *464*970#. Your next renewal date is tomorrow."
I also received this two days ago: "Y'ello, this is a friendly reminder that you have exceeded 90 % of your Credit Limit of R 384.00. Kind Regards, MTNSA"
In probably 18 years of being an MTN customer I have never, and *will never* subscribe to this kind of *******.
I don't know how this kind of ***** is permissible on the MTN network. It really casts doubts that I, as a subscriber, am safe using MTN at all. What's in store next? A ********** sim swap?
I have noted that this problem is prevalent -- there are numerous complaints on this site and others regarding this exact problem.
Kindly: 1) remove all subscriptions to these "value-add" services. 2) block this from happening again and prevent MTN play from contacting me. 3) refund the amounts.
I am overseas and on roaming. No idea if you can contact me since MTN-play seems to have eaten my credit. Email only. You have my email address on my account.
Good day Michael,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Michael,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,