1 reviews | Active since Oct 2012
********** Subscription by MTN
I received 2 SMS's stating that i have sunbscribed to some MTN Play YD Games and will be charged R2 a day? I have never subscribed to anything.
I will gladly cancel my existing contract debit orders if I am charged for ********** subscriptions.
Good day Bhavesh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Bhavesh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Bhavesh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Bhavesh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,