********** Subscriber Service : Subscribed to service without knowledge/consent

MTN uses questionable business practices to subscribe users of their network to the MTN Gamer+ subscription service without their knowledge or consent.

I have been an MTN client for nearly 20 years without any serious problems or complaints. However, MTN has become complacent while their service offerings weaken and service levels drop.

Today I received two messages from MTN to inform me that I have allegedly subscribed to the MTN Gamer+ subscription service at R4 per day without my prior knowledge or consent.

Message1: Y'ello. Thank you for subscribing to MTN Gamer+ at R4/day or a lesser amount. Visit now http://bit.ly/2CYEXbK. You have 4 FREE draws! Redeem them www.magicblock.mtn.co.za To manage your subscriptions dial *123#. Call for help Ts&Cs www.mtn.co.za

Message 2: You have been registered with MTN Gamer+. Your account is <##########>, and your password is <#######>.

This reckless disregard of common law and lack of business ethics from MTN is totally unacceptable. I believe that these shady business practices might even violate the new POPI act. A simple Google search revealed that I'm not MTN's first victim, as this has been happening to numerous people since at least 2019.

I request that MTN urgently resolve this issue: 1. Unsubscribe my mobile number from the MTN Gamer+ subscription service. 2. Refund all deducted costs against my airtime wallet or account.

I expect this issue will receive prompt attention from MTN before I report the incident to WASPA or take further action. Thank You