JL
John L

1 reviews | Active since Jan 2014

01 Dec 2016, 16:17

********** Stop Order

<p>After signing up FTTH for my business, MTN decided to debit my private account with the a stop order.</p> <p>I did not provide them with this account's details and did not authorise them to remove funds from this account.</p> <p>I phoned them twice, once before the debit order went off to ask them to change the account details and once after they did it anyway.</p> <p>In my eyes, if a party removes funds from my account without permission, I consider it to be an act of theft.</p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply01 Dec 2016, 16:59
Official

Good day,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kinldy provide us with your MTN acc no or ID no so that we may pick up your details.

Regards,

Ishie.

Best regards,

JL
John L's update01 Dec 2016, 17:12
Reviewer Update

********** 629

JL
John L's update05 Dec 2016, 16:52
Reviewer Update

I'm still waiting for a response....