********** sim swop attempt

<p>Yet again another MTN complaint. I have not been a client for over 10 years because of bad service.</p> <p> </p> <p>Last year I had a ********** cellphone contract opened in my name via MTN direct. I'm still awaiting feedback from Kgosi Moloi actually. My last communication from him was 22 November 2016. I have emailed since, including his manager Sunil Behari and never get a response.</p> <p> </p> <p>My complaint today is another ********** attempt, this time on my SIM card. I received an SMS yesterday at 11:52 to say my Port request has been received. This was not my request and therefore a ********** attempt to do a sim swop. Thankfully it was declined. I called the number on the Sms ********** and spoke to Lindiwe to inform her this was not me and who was trying to attempt a sim swop. She was not able to assist me with info and all she could confirm was that there was a request at 11:52 to swop sims linked to my number but it was declined. She advised that I call the ***** Dept on ********** .</p> <p> </p> <p>In the interim I had posted as well as inboxed the MTN SA Facebook page to alert them of this and to seek advice. They rep**** to my post and asked me to inbox them which I had done already. It was read yet no reply and hour and half later. I messaged again and it was read 07:50 this morning and at 09:06 still no reply. See attachment.</p> <p> </p> <p>I called the switch board to contact ***** only for it to ring about 20-30 times and then be cut off. I then asked for the direct number ********** or ********** . I attempted a few times yesterday before 5pm and again this morning after 8am. Again it rings 20-30 times and cuts off.</p> <p> </p> <p>For a cellular network company the least you can do is have better communication. </p> <p> </p> <p>Please se can someone contact me ASAP as I want to know where and who was requesting this sim swop. The second fraulent experience with MTN within 8 months and I'm not even a client. </p>