1 reviews | Active since Jan 2011
********** sim swop
When we realized our sim card was swopped, and the SMS stated it was done by Shane van der Walt at the Innovation Centre in Jhb, we phoned MTN immediately. Our number did not exist on their system anymore and now there was a new number linked to our account. But dont worry, they will investigate and come back to us in 20 days. This is unacceptable, they dont care that you have to run around like a mad thing and freeze all your bank accounts. And have the cheek to tell me to follow up with them in 72 hours. And dont even try to escalate this, you get sent back to the call centre with advisors telling you the same thing. As soon as this is sorted out I am moving my account to Vodacom. At least they care about their customers.
Good day Yvette,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We have been trying to get hold of you on the number provided on this post however we got your voice mail, we left 2 messages.
Please re-post should this matter still not be resolved. We will need you to please include the number you want back, the sim card number and an alternative number where we can contact you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Yvette,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We have been trying to get hold of you on the number provided on this post however we got your voice mail, we left 2 messages.
Please re-post should this matter still not be resolved. We will need you to please include the number you want back, the sim card number and an alternative number where we can contact you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,