AV
Andre V
1 reviews | Active since Jan 2015
07 Oct 2015, 12:28
********** sim swap - second time
I have now had the second ********** sim swap done on my account at the MTN shop in Marshaltown. Each time this is done I am inconvenienced and MTN cannot provide answers as to how this is done. When I do a legitimate sim swap they ask for my ID etc. This is extremely alarming.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Oct 2015, 07:19Hello JanVanRiebeeck,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your query has been escalated to the MTN Store Marshaltown for further assistance kindly be advised that should you need to contact the Store here is the contact number *** which is chargeable.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your query has been escalated to the MTN Store Marshaltown for further assistance kindly be advised that should you need to contact the Store here is the contact number *** which is chargeable.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2015, 07:19
Official
Hello JanVanRiebeeck,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your query has been escalated to the MTN Store Marshaltown for further assistance kindly be advised that should you need to contact the Store here is the contact number *** which is chargeable.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your query has been escalated to the MTN Store Marshaltown for further assistance kindly be advised that should you need to contact the Store here is the contact number *** which is chargeable.
Warm Regards
Nompumelelo
REQ:***
Best regards,