********** service

I am so disgusted with what I experienced as a loyal MTN user for 5 years. When I signed the contract I was given the option of taking out insurance which I did and this clearly shows on my contract .Now when my phone needs repairs the same lady (Nthabiseng Mante ) that helped me with the upgrade at Campus square MTN store has no clue who I am insured with does not know who to contact , cannot produce any paper work or proof while on my contract the phone is covered. The store has been called and the manager who promised yesterday (29/04/15) to call back has not done so. Later that day I went to the branch at campus square and spoke to Mpho As Nthabiseng was not that there how convenient , she again promise to follow up and promised that the manager will call on Tuesday the 5th of May. Again no call from anyone on the 5th I logged a complaint ref: req *** turnaround time is 5 days. It has been 7 working days no response what a surprise I called MTN today (18/05)finally spoke to someone with factual information (***) Tshepo from insurance he confirmed that the insurance was declined in January because of the wrong number.