SM
Sithobekile M

1 reviews | Active since Jan 2017

12 Apr 2019, 19:54

********** Porting of MTN Number

I'm still concerned about the continued trial for porting my MTN number.Since my last review on the 6th of February 2019 I've received 2more messages.The messages read as follows; The port request has been received and is now being processed.Last time I phoned MTN I was told that it was impossible to see if there was an attempt or not from the consultant side, so I was told to call the porting department.But the porting department was already closed.So I had to wait until the following day.Then I was told that my number had been ported back to MTN.No explanation was made as to what had happened.Today 12 April, I've received another same message.I don't know what to do and I am so disappointed with MTN and the way they handle such serious issues regarding our privacy.I don't know if it is so difficult for them to find a way of preventing this from happening.It is such a shame from such a big company.

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Apr 2019, 13:52
Official
Good day  Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.  We will investigate and provide you with feedback. 
  Warm Regards 
Sizwe Schoeman Complaints Management team