LU
Lee U
1 reviews | Active since May 2019
02 May 2019, 16:15
********** Port
I have furiously been a victim to SA CRIME! On 2nd April 2019 my prepaid mobile number was **********ly ported from Vodacom to MTN without my authorisation or consent! I was travelling out of the country and only returned on 4th April 2019, therefore was unaware of this happening. Due to the ********** porting, the ********** gained access to my Std Bank account and cleaned me out of R64 000 as they now had my number for the OTP's and any verification they needed to withdraw/transfer all my funds within 3 days. I have reported my case to SAPS, Standard Bank and MTN and to date no resolve. Standard Bank have denied my claim twice and say I need to go to MTN for claim. I have been to MTN and reported this at a store who sent an email to the ***** Dept. on 17 April, yet I am still waiting for any contact from them either by email or even a phone call. MTN have no information of who has done the port either within MTN - how can this not be recorded. I am a pensioner and have ZERO funds thanks to this and I find that its ridiculous that this could happen in the first place. I request that this be looked at and investigated URGENTLY as I have no other option than to refer this to the TELCOMMUNICATIONS and BANK OMBUDSMEN. How am I meant to survive with NO money to feed or have a roof over my head !!!!!
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Replies (4)
MTN South Africa's replyOfficial
03 May 2019, 08:20Good day Lee
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please advise of the number that was ported as the both numbers *** and *** does not reflect as MTN numbers and there is no information that i can pick up.
Which MTN store did you go to ? We need this information in order to investigate and follow up with the ***** department.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please advise of the number that was ported as the both numbers *** and *** does not reflect as MTN numbers and there is no information that i can pick up.
Which MTN store did you go to ? We need this information in order to investigate and follow up with the ***** department.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply03 May 2019, 08:20
Official
Good day Lee
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please advise of the number that was ported as the both numbers *** and *** does not reflect as MTN numbers and there is no information that i can pick up.
Which MTN store did you go to ? We need this information in order to investigate and follow up with the ***** department.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please advise of the number that was ported as the both numbers *** and *** does not reflect as MTN numbers and there is no information that i can pick up.
Which MTN store did you go to ? We need this information in order to investigate and follow up with the ***** department.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
LU
Lee U's updateReviewer Update
03 May 2019, 09:17Dear Renall,
Thank you for getting back to me.
My previous number - *** was on the Vodacom network and was **********ly ported over to MTN which I was informed by MTN as still being active on MTN. *** is my new number with Vodacom. I went to the MTN in La Lucia and dealt with Fuzail Akbar on 17 April, who sent an email to Kubashnee Naidoo at MTN.
The MTN store showed me the different devices that have been used on my previous number ***, I have this information as well as the calls they were still making on the 17 April. He could not pick up who within MTN did the port from Vodacom.
Please can I have an email address / contact number / contact person to deal with regarding this case.
As you can understand, I have no funds whatsover due to this and am in a dire state, therefore need this attended to URGENTLY.
Kind regards
Lee Upman
LU
Lee U's update03 May 2019, 09:17
Reviewer Update
Dear Renall,
Thank you for getting back to me.
My previous number - *** was on the Vodacom network and was **********ly ported over to MTN which I was informed by MTN as still being active on MTN. *** is my new number with Vodacom. I went to the MTN in La Lucia and dealt with Fuzail Akbar on 17 April, who sent an email to Kubashnee Naidoo at MTN.
The MTN store showed me the different devices that have been used on my previous number ***, I have this information as well as the calls they were still making on the 17 April. He could not pick up who within MTN did the port from Vodacom.
Please can I have an email address / contact number / contact person to deal with regarding this case.
As you can understand, I have no funds whatsover due to this and am in a dire state, therefore need this attended to URGENTLY.
Kind regards
Lee Upman
LU
Lee U's updateReviewer Update
16 May 2019, 16:18Good day MTN,
It is the 16th May and I have not had any further response to this case.
PLEASE RESPOND !!!!
It is the 16th May and I have not had any further response to this case.
PLEASE RESPOND !!!!
LU
Lee U's update16 May 2019, 16:18
Reviewer Update
Good day MTN,
It is the 16th May and I have not had any further response to this case.
PLEASE RESPOND !!!!
It is the 16th May and I have not had any further response to this case.
PLEASE RESPOND !!!!
MTN South Africa's replyOfficial
17 May 2019, 07:32Good day Lee
Apologies for the delay in feedback.
I will following up with Kubashnee Naidoo to get all the information that she has.
I will be giving you a call today on your 081 number.
Warm Regards
Renall Chetty
Complaints Management Team
Apologies for the delay in feedback.
I will following up with Kubashnee Naidoo to get all the information that she has.
I will be giving you a call today on your 081 number.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply17 May 2019, 07:32
Official
Good day Lee
Apologies for the delay in feedback.
I will following up with Kubashnee Naidoo to get all the information that she has.
I will be giving you a call today on your 081 number.
Warm Regards
Renall Chetty
Complaints Management Team
Apologies for the delay in feedback.
I will following up with Kubashnee Naidoo to get all the information that she has.
I will be giving you a call today on your 081 number.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,