1 reviews | Active since Feb 2019
********** PHONE CALLS
My contract ended with MTN approximately 3 years ago. My phone was in fair condition and decided not to enter into another contract, even many many calls from them to upgrade. I went on pay as you go. they caled me and said they would give me 500 GD 200 MIN AND 200 SMS'S for a set amount. I said thank you, as long as you understand I am not interested in any contracts. This went on for some time and then I received a call from someone offering me the same thing. I kept saying whatever you are offering is fine but Im not entering into any contract with you, thinking Im talking to MTN. My phone is now not ****ioning well at all and I think its time to upgrade my phone. Shopped around and found that Telkom gave the best deal, I then caled MTN to inform them that my moth to mobth will now end as i am leaving MTN services. Just to be told that I agreed to a 24month contract with a company called Rewards Co. on the 3rd May 2018. I was in shock as I know I would never agree to a contract. Why would I go into a simm contract with any company for 24 months when I know I dont need to do that and my pnone will not last another year. The battery didnt last more that half a day at that point in time. They are trying to say I agreed to a contract and I most definitely did not agree to a contract. Why do they give my details to some company who tries to con you into contract, which do not make sense to enter into in the first place. I did not agree to any contract with this company and I do believe it is ********** to make these call to people trying to con them into these so called contract. I am now with Telkom and I want my number. which I have had for many years to be ported for business reasons and they are preventing me from doing this. They are adament that I agreed to a contract and I am adament that I did no such a thing. What benefit would it be to me to enter into a contract with no new device. They must stop these frauldulent phone calls to people. People must be warned about these ************ calls made by MTN. Thank you Carol Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your query to the relevant department for further investigation. I will provide feedback to you as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your query to the relevant department for further investigation. I will provide feedback to you as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
