********** 'PAYMENT HOLIDAY'

<p>I upgraded on 31 January at MTN Kolonnade to an LG G5 on the Payment Holiday scheme, which means during the first two months no payment would be required. Hence, no payment end Feb and no payment end March. However, the full amount of R509.64 still appeared on the statements of both February and March 2017. After having spoken to MTN Kolonnade as well as Customer Care, absolutely nothing has been done about this problem. I had to pay both these amounts, even though the contract clearly stipulated the installments would only start running end April 2017. Not only is my installment a bit higher due to having chosen this Payment Holiday, but now I am ending up paying more since these two months were also charged! This is absolutely unacceptable. How can your statements show this amount is payable for these two months, when the contract clearly stipulates it is not AND I received an sms stating payments would only become necessary by end April 2017? I suggest you get this problem sorted out asap.</p>