1 reviews | Active since Jan 2016
********** ORDER AND PASSING THE BUCK
I RECIEVED A CALL FROM MOBILE PLUS INFORMING ME ABOUT MY ONLINE APPLICATION FOR A CELLPHONE AND I TOLD THEM THAT I DIDNT APPLY AS IM NOT WORKING AND I CANT AFFORD TO PAY I ALSO TOLD THEM TO CANCEL IT AS ITS FRADULENT ,THERE'S A PERSON WHOSE BUSY APPLYNG FOR CREDIT USING MY DOCUMENTS AND I ALSO INFORM TRANSUNION TO FLAG MY I.D,THEY TOLD ME I MUSTN'T WORRY AS THIS ORDER WILL BE CANCELLED,ALL OF A SUDDEN NOW I RECIEVE A CALL FROM COURIER THAT THEY ARE COMING TO DELIVER THE PHONE AT GREENSTONE ,I TOLD THEM TO RETURN IT AS I DIDNT ORDER IT ITS ***** ,UP UNTIL NOW THE ORDER ITS NOT CANCELLED WTH MOBILE PLUS THEY ARE PASSING THE BUCK BY TELLING ME THAT THEY DON'T CANCEL ORDERS MTN NEED TO CANCEL THIS ORDER BECAUSE THEY SELL MTN PRODUCTS .IM FRASTRATED AS THIS PEOPLE WILL DEDUCT MONEY FROM MY ACCOUNT FOR SOMETHING THAT I DONT HAVE AND DIDN'T EVEN REQUEST FOR.
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that the ********** order was cancelled and the package was returned. The reference number confirming the cancellation is ***.
Once again we do pologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that the ********** order was cancelled and the package was returned. The reference number confirming the cancellation is ***.
Once again we do pologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
