********** Numbers

I have a contract with MTN which only has one number linked to it. On 30 Sept a debit order of R2020 was deducted by MTN from my FNB bank account. When I queried this with the MTN call center they advised that the charges originated from two new numbers that were added to my contract. The MTN call center agent advised that she put in a request for these number to be removed from my contract, but on the 31st of Oct another debit order of R3669 was deducted from my account. When I contacted the call center once AGAIN, they advised that I now had to send through an affidavit and copy of my ID, which I did on 5 Nov, but once again a debit order of R5,306.79 went off my account on 30 Nov, and another R1,725.01 on 31 Dec. After having to phone the call centre numerous times, they advised that the ***** department has removed the numbers, but the account balance has still not been corrected. I logged a call to the billing department on 4 Jan and they advised that it will take max of 5 working days to get this resolved. No surprise it has still not been resolved when i phoned the call center today. I have requested to speak to a supervisor, but they are never available! I need this sorted