********** MTN UPGRADE

When I was due for an upgrade, MTN processed my request, after weeks' of no feedback, I was told that the couriers will phone me to finalise delivery, 2 days later when I did another follow up, I was told that my contract upgrade was rejected. I ended up having to buy a laptop out of pocket. When I reached my contract end date, it took me more than 2 weeks of phone calls and emails to reach retentions. Either their phone calls cut, or you have to hold on for dear life. I eventually manage to get through and was informed that the contract has been cancelled. On the 28th of September I got an email from Wiedaad Benjamin telling confirming that my contract has been changed to a zero rated line ( Order no : ***). I have since been getting email with out of bundle data bills that exceeds my initial contract amount, and I also received a call from MTN trying to upgrade me again, which I have not accepted. This morning when trying to make a phone call, it said my service has been suspended. When speaking to a consultant, I was informed that this contract is still active, and it is a data contract till 2024, meaning MTN has **********ly upgraded me! The service has been utterly pathetic