1 reviews | Active since Jan 2016
********** MTN Services
<p>Since October I have had problems with MTN who have incorrectly overcharged me for months to the extent where they owe me one thousand and twelve Rand. I have made numerous calls to MTN without any success. Two months later the issue is still unresolved. MTN still owes me the incorrectly billed money, they have (AGAIN) suspended my account, they still bill me for my daughters ‘account’ which was out of contract and stopped 10 months ago and have also suspended her pay-as-you-go account. Itemeleng made empty promises of correcting this errors, but have done nothing to put the promises into working. Shame on you!!</p> <p> </p> <p>My public message to MTN:</p> <p>1. The amount you owe me should be paid into my bank account IMMEDIATELY.</p> <p>2. Then, and only then, I can pay my account</p> <p>3. In the meantime, I suggest you get my number back on again as I should not carry the consequences of your inabilities</p> <p>4. The ********** 75 number is a PAY-AS-YOU-GO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Update your systems, correct your accounts to me and ensure the number is operational ASAP!!!</p>
Correction - MTN owe me one thousand seven hundred and twelve Rand
Correction - MTN owe me one thousand seven hundred and twelve Rand
Two days later and still no response from MTN!!! In fact I was just send the following message
"Yello, kindly pay R744.50 immediately to avoid full service suspension and Legal Action. Pay at ABSA Bank account no. ********** 150. Kind Regards, MTNSA"
The billed amount includes a contract that was stopped more than 10 months ago. My previous messages are still ignored by MTN. My services - which is up to date are suspended while MTN owes me a considerable amount of money. MTN should not be supported and all who was considering taking a contract with them...please re-consider. They do not sort out their problems but rather create more.
Two days later and still no response from MTN!!! In fact I was just send the following message
"Yello, kindly pay R744.50 immediately to avoid full service suspension and Legal Action. Pay at ABSA Bank account no. ********** 150. Kind Regards, MTNSA"
The billed amount includes a contract that was stopped more than 10 months ago. My previous messages are still ignored by MTN. My services - which is up to date are suspended while MTN owes me a considerable amount of money. MTN should not be supported and all who was considering taking a contract with them...please re-consider. They do not sort out their problems but rather create more.
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the credit of R1712.00 (including vat) passed to the account on 2016-10-26 was used to pay some of the R1917.00 balance for the invoices dated 2016-09-11 and 2016-10-11, so there is no refund due.
The suspension for the mobile number 083****975 has been lifted and the number was migrated to prepaid, a late cancellation credit of R164.00 (including vat) will be passed for the invoice dated 2016-12-11.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the credit of R1712.00 (including vat) passed to the account on 2016-10-26 was used to pay some of the R1917.00 balance for the invoices dated 2016-09-11 and 2016-10-11, so there is no refund due.
The suspension for the mobile number 083****975 has been lifted and the number was migrated to prepaid, a late cancellation credit of R164.00 (including vat) will be passed for the invoice dated 2016-12-11.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,