********** MTN - REFUND HELD HOSTAGE!

If I could give 0 stars, I would!! So in May 2020 I was offered new contract with MTN as my 2year contract was coming to an end Jul 2020. I agreed to and cancelled the new contract within the same week. But guess what, come June 2020 debit order date MTN debits the cancelled new contract amount. MTN did give the data but subsequently took it back and only the promotional data remained, I informed your call centre employees take the data as I canceled the contract, I was informed no it is promotional data and they will not take it back. I call MTN to alert them to this error as well as my refund, they put me on the correct contract but guess what, to this day no refund even though I have been following continuously because every time delay tactics are being used!! (reference number ***). After calling the call centre to explicitly cancel my contract and to be switched to pre-paid, as I was done with MTN l received invoices for Aug 2020 and Sep 2020 for approximately R38.00, for what I do not know amd MTN could not tell me, logged a ticket because that is all the call centre agents have the capacity to do. (reference number***) Upon scrutinizing the invoices I see there is a "credit limit remaining" of R5 169.00, I ask you how the hell can someone on pre-paid have credit limit remaining of that amount. I sincerely wish when I can MTN tomorrow, 18 Sep 2020, I will get answers to my questions, I will get my refund and that I will be done with useless MTN. How on earth can this ******* and ********** activity be allowed and approved by MTN, my refund is being held hostage but MTN sqw fit to debit my account with almost R38.00 for I do not know what. I urge you to investigate this matter and deal with whomever has been allowing this ******* activity!