********** MTN Contracts and Poor Service

Two months ago, I received a debit order from MTN. I have never had an account with MTN. I enquired about it at MTN Westgate and I was told that a stranger opened FOUR contracts using my identity! (I mean, who takes out four contracts at once? Wasn't that reason enough to be suspicious- unless of course it was an inside job.)

Anyway, I was requested to submit an affidavit and a copy of my ID. I did this on the 02/02/2018, the debit order went off 01/02/2018. MTN Westgate assured me that the matter was escalated to the ***** department. I was told that they could no longer assist me as the matter was now out of their hands and that it would be better if I went down to Cape Town (where the accounts were opened) while I'm based in Johannesburg.

Two months down the line, many phone calls, emails and resubmission of my documents, I have still not heard anything. I was given a direct line from the SAFPS, which seemed promising initially but has since gone dead after the first encounter. When using the tedious MTN call centre, I'm told that the system that was used to lodge the request in store differs from the one that they have, thus they can't assist me.

I am so frustrated and disappointed in the service I have received so far. I don't know what more to do.