********** MTN and rude staff members
Hey my name is Floyd Masasanya and there was a ***** under my account and I went to the mtn store to complain and they said i must go to the police station to do the affidavit and i went there,yesterday I went back to the store and they told me that it was resolved then today I called the mtn help line and the guy who was talking to me was very rude to me and I'm very dissapointed with mtn and I can't get help. I had done everything they asked me to do and the MTN staff has been nothing but rude to me. They don't care about client service all they want is to be part and parcel of tge ***** as they are happy to take money out of my account when they know I was de*****ed. ********** 479 **********
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MTN South Africa's replyOfficial
05 Apr 2019, 08:33Good Day
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly be advised that the account has been flagged as ********** and the lines have been deactivated, please note according to our records the debit orders did not go through.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly be advised that the account has been flagged as ********** and the lines have been deactivated, please note according to our records the debit orders did not go through.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply05 Apr 2019, 08:33
Official
Good Day
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly be advised that the account has been flagged as ********** and the lines have been deactivated, please note according to our records the debit orders did not go through.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly be advised that the account has been flagged as ********** and the lines have been deactivated, please note according to our records the debit orders did not go through.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management