********** MTN Account

It has been brought to my attention that MTN put a default on my name for a contract that was not taken out by myself.

On the 21st July 2021 – I visited the MTN store in La Lucia Mall Durban, whereby I was threaten to disclose my information for the purpose of getting any assistance with this matter. After, I gave my personal information to the call center representative and explained the situation she advised that my information must be given to the ***** department. When I asked what personal information of mine is on the MTN system, I was advised that she would not tell me because I was not a client. This is a direct breach of the POPIA act, as I am allowed to ask any service provider that has information of mine on their system to give me a copy of such. I asked for some sort of email or letter that I could provide my bankers stating this this matter is being handed to the MTN ***** department, again I this request was declined, and my information has been used for reasons that were not expressed to me as per the POPIA Act. I then got my attorney to go to the store and ask for the POPIA compliance certificate, MTN third party agreement and the copies of the contracts that I had signed to open these accounts. All this information was refused to be provided to me. This again is a breach of the POPIA Act. I was given a reference to use when calling, however due to not having an MTN contract I cannot get through to the call center because I do not have a number to verify. When I asked for details to contact the ***** department, I was only giving an email address and nothing else. The fact that MTN could not provide me proof of my contract is unprofessional and show a lack of service to all clients.

I then had my attorney search for the Third-Party agreement/policy that is meant to be supp**** by MTN, which I have attached. And it states that should MTN have my information they have to send me proof if requested what that information is being used for. All of this was declined by the store and the call service center alike. With such a bad attitude and disrespectful manner by the call center agent.

The default that MTN has ********** put on my name is causing me severe stress and possible loss of income. Should I not receive any letter from the MTN departments that my case has been sent to the ***** Department and is being investigated, I will have my attorney go the Information Regulators Office, and they will personally make a visit to the stores that have refused me. I have had a complaint lodge by my attorney, and received correspondence that this matter has been handed to an investigator.

The reference number given for the ********** case is : 1 - ***