********** MTN account

A ********** MTN account was opened in my name. First debit went off in Dec 2021 and the second on 21 Jan 2021. In Dec I made MTN aware of the ********** account and transaction. Lavania Naidoo at MTN promised to deal with the problem. No feedback or solution up to now. MTN cannot tell me where the device was delivered, nor who concluded the transaction or even who to speak to. A tracking debit order has been issued. MTN cannot provide a record of the sales call that I apparently contracted with them. MTN cannot provide supporting documentation. I submitted an affidavit and other supporting documents to prove that I didn't contract with MTN, but so far nothing. The debit order number is BA***.