********** MTN account

A ********** account was opened in my name with MTN. I contacted their customer care on 07-01-2022 and spoke to Zanele, who told me to open a case and submit the case number and affidavit. I emailed the required documents on 10-01-2022 and I received acknowledgement of my email on 14-01-2022 (ref: ***). To date I have not received any feedback regarding the investigation and the account is still active and money is being debited from my account.