1 reviews | Active since Jun 2014
********** MTN account
<p>Someone **********ly opened an MTN account on my name a few months ago.</p> <p>I went to the MTN Montana Shop in September for assistance after noticing an MTN debit order that deducted an amount of R5986 from my bank account. They asked me for an affidavit stating that I never opened an MTN Account and that I never signed or gave permission to open an MTN account on my name, which I did.</p> <p>In October I again noticed an MTN debit order that deducted an amount of more than R6000 from my bank account. I went back to the MTN Montana shop and they told me that they are struggling to make contact with MTN ***** and they can't really help me in this regard. They then advised me that I have to try to contact MTN ***** myself by sending an email with an affidavit attached to both ********** ********** which I did on the 31st of October. I received an auto-reply email from MTN on the same day, 31 October, with a reference number ********** 7 stating that MTN will respond within 3 days.</p> <p>Thus far I haven't received any feedback from MTN and I can't get hold of anyone at MTN who can assist me in this regard to sort out this *****elant account.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
A***:
Our ***** department has finalized the investigation.
********** Account Opened
Account has been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the affected account for R 7,147.11.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
A***:
Our ***** department has finalized the investigation.
********** Account Opened
Account has been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the affected account for R 7,147.11.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
I was informed to phone the MTN ***** department on ********** . Ditloung Makgoo at the MTN ***** department assisted me in sorting out the *****ulant account after he did the necessary investigation.
I just want to thank Ditloung Makgoo at the MTN ***** department for his quick and friendly assistance in this regard.
I would however suggest that MTN sort out their procedures regarding reporting *****. Going to an MTN shop for assistance is a waste of time, the MTN website form to report ***** did not work and sending an email to MTN ***** also gets you now where. The only thing that seems to work is to phone the MTN ***** department directly.
I was informed to phone the MTN ***** department on ********** . Ditloung Makgoo at the MTN ***** department assisted me in sorting out the *****ulant account after he did the necessary investigation.
I just want to thank Ditloung Makgoo at the MTN ***** department for his quick and friendly assistance in this regard.
I would however suggest that MTN sort out their procedures regarding reporting *****. Going to an MTN shop for assistance is a waste of time, the MTN website form to report ***** did not work and sending an email to MTN ***** also gets you now where. The only thing that seems to work is to phone the MTN ***** department directly.